Isha Hussain

Supporting college administrative and admissions functions, managing multi-channel enquiries and ensuring seamless learner experience across prospective and current students.

• Managing 200+ monthly enquiries through phone, email, and digital platforms with same-day response rate
• Conducting 50+ outbound calls weekly to prospective students, achieving 35% conversion rate to enrolment
• Increased social media engagement by 40% through strategic content management and digital media enquiry handling
• Maintaining 100% audit-ready documentation and compliance records for regulatory reviews
• Coordinating with 5+ internal teams daily to streamline operations and student services delivery

Delivering personalised one-to-one and small group tutoring sessions, helping GCSE students build confidence and achieve academic goals in English Language and Literature.

• Built successful tutoring practice with 50+ students through word-of-mouth referrals and repeat bookings
• Achieved 100% student pass rate with 85% achieving Grade 5+ in GCSE English examinations
• Delivering 20+ hours weekly of tailored lessons aligned with AQA, Edexcel, and OCR specifications
• Created 50+ custom learning resources and practice materials to reinforce exam techniques
• Maintaining 100% referral rate from satisfied families, resulting in consistent repeat bookings

Delivered excellent customer service in high-traffic retail environment, consistently meeting sales targets and contributing to team success.

• Exceeded monthly sales targets by 15-20% through consultative selling and product recommendations
• Processed £5,000+ weekly transactions with 100% till accuracy and financial accountability
• Increased loyalty scheme sign-ups by 25% driving customer retention and repeat business
• Managed store operations during peak periods serving 100+ customers daily in absence of shift managers
• Trained 5 new team members, reducing onboarding time by 30% and improving customer experience scores